In Google Apps, when you send an email to a user or a group email address, that address is stored (or cached) in your account in a special container called "Other Contacts." Similarly, you may have added some group email addresses to your "My Contacts" container. Last fall, all of our Groups were renamed to follow a standard naming scheme. Because a Group can have only one email address, it is necessary for each of you to "clean up" their personal Google Apps account contacts (if you have not already) to remove these incorrect "cached" addresses to prevent their accidental use and your subsequent frustration when delivery of desired email fails.
This lesson demonstrates how to remove the old Faith Academy Email Groups from your personal Google Apps Account.
In the Fall of 2011, the email groups within the Faith Academy Google Apps system were reconfigured so that the email address followed a specific format and structure. That structure is as follows:
As a result of this reconfiguration, you may have old groups appearing in your system when composing email messages. This is because they are "stuck" in your personal contacts within your Google Apps account. Please follow the directions below to eliminate these old groups.
FYI: You can also search for other specific email addresses using the instructions below to locate and remove mistyped email addresses also stuck in your account.
Visit http://webmail.faith.edu.ph and log into your Google Apps account.
From the TOP link bar, click on Contacts (see 1 above). This will open a new tab or window and display your personal Faith Academy Google Apps Account contacts.
When your contacts are displayed, make a search for the Old Email Groups in your account. This can be completed by:
Note: Other possible ways to search for old groups would be to search for...
After clicking "Search Contacts" in the previous step, you will be presented with the search results divided into sections, such as My Contacts, Other Contacts, etc.
From the search results, check the box next to each Old Email Group you wish to remove. The Old Email Groups may be identified as follows:
NOTE: Be sure to select any Old Email Group that appears in either your "My Contacts" container or your "Other Contacts" container.
When the Old Email Groups you wish to remove are selected (see blue rectangle above):
NOTE: Please take care in selecting the contacts to remove. There is no delete confirmation step. Upon clicking "Delete Contacts" the contacts will be removed immediately.
When you have finished removing the Old Email Groups from your account, you may choose to